TERMS AND CONDITIONS
We recommend that you carefully read the terms and conditions below before making any purchase in our online store. If you continue with purchase in the online store, it means that you agree to the entire general terms and conditions of business. The company COFFEEMAMA LLC reserves the right to change the conditions in the online store.
The online store www.coffeemama.eu is managed by the company COFFEEMAMA LLC
Full name: COFFEEMAMA, Online store, LLC
Short name: COFFEEMAMA LLC
Address: Zgornji Brnik 102, 4207 Cerklje na Gorenjskem
IBAN: SI56 0313 8100 1092 849 (SKB d.d.)
Registration number: 9077910000
Tax number: 71709975
Capital: 31.500,00 EUR
Phone number: +386 (0) 40 165 339
The company was entered in the Business Register of Slovenia on the 2nd of March 2022.
The General Terms and Conditions of Business and Use of the Website www.coffeemama.eu (in the following: COFFEEMAMA LLC) have been compiled in accordance with the European Union's Consumer Protection Act and other prescribed legislation for sales via the Internet and such business methods. The conditions deal with the operation COFFEEMAMA LLC and the business relationship between COFFEEMAMA d.o.o. (in the following: provider.) and buyers of goods or services (in the following: buyers).
The www.coffeemama.eu online store is intended for the sale of food and non-food products.
The offer on the www.coffeemama.eu online store may change daily in certain cases due to the nature of the business. All prices are final unless explicitly stated otherwise. COFFEEMAMA LLC is a non taxable person, all prices exclude VAT. Prices are valid in case of payment with the providers methods of payment.
The purchase contract between the provider and the buyer is concluded at the moment when the provider confirms the order (the buyer receives an e-mail about confirmed order).
Discounts do not add up, unless otherwise stated in the terms of the promotion. One promotional code can be used for each purchase. Also, it is not possible to apply a promotional code for items that have already been discounted to further reduce the price of the items or the final price in the cart.
The promotion does not apply to gift certificates,
PURCHASE AND INVOICE
Goods can be ordered via online store www.coffeemama.eu. If the buyer contacts provider through other communication channels (email, phone, social networks...), buyer will be directed to the online store. The buyer can place the order at any time via the online store or with email to firstname.lastname@example.org.
COFFEEMAMA LLC acts as a company that offers goods or services via the Internet. The package with sent goods also contains a printed invoice, which the buyer also receives to the e-mail address entered in the order process.
COMPLAINS AND DISPUTES
The company will try to resolve any ambiguity, comment or complaint as soon as possible, while respecting the law (Consumer Protection Act) and trying its best to reach an agreement. Comments and complaints are received by the administrative department and dealt by the legal department.
There are several ways to contact users:
• in writing to the address Coffeemama LLC, Zg. Brnik 102, 4207 Cerklje na Gorenjskem, Slovenia EU
• to e-mail address email@example.com
COFFEEMAMA LLC will acknowledge receipt of the complaint within five working days, inform the customer how long it will take to deal with it and keep buyer informed of the progress of the procedure. The provider is aware that the essential feature of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably. The hearing procedure is confidential. If an agreement is not possible, the litigation court in Kranj, Slovenia shall have jurisdiction over disputes.
In accordance with legal norms, we do not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act. COFFEEMAMA LLC which as a provider of goods and services enables online trade in the territory of Slovenia and EU, publishes on its website an electronic link to the platform for online resolution of consumer disputes. The platform is available to consumers at the link HERE.
That regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) no. 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (ES) no. 2016/2004 and Directive 2009/22/EC.
Claims regarding the quality or execution of the offer itself are resolved between the buyer and provider. Details of claims and returns can be viewed at the link HERE.
The provider is not responsible for the content of opinions on products written by visitors. Prior to publication, the opinion provider reviews and rejects those that contain obvious untruths, are misleading or offensive. The provider is not responsible for the information in the opinions and disclaims any responsibility arising from the information in the opinions.
The provider will contact the user via means of distance communication only if the user does not explicitly object. The online store visitor will be able to subscribe to receive e-news and unsubscribe from receiving in an easy way. Newsletters include information on current or future offers, promotion of Coffeemama brand and other advertising messages. It is considered that personal consent is required to receive notifications, and receipt is not possible unless the user indicates this during registration or does not otherwise sign up to receive it.
Updated: 11th of November 2022