SHIPPING AND RETURNS
ACCEPTED METHODS OF PAYMENT
1. Payment to the provider's business bank account - UPN order
The buyer receives the invoice by e-mail, the deadline for payment of the invoice is five (5) working days from receiving the invoice. When pying the proforma, the buyer agrees to the general terms and conditions. Timely payment of the advance invoice is an essential component of the contract. If the proforma is not paid by the deadline the contract is considered to be terminated by law and in this case the provider no longer guarantees the reservation for the ordered products and is free of all obligations related to this specific order.
2. With Paypal
3. Direct online payment by credit card (Visa, Mastercard)
Cash on delivery payment method at COFFEEMAMA LLC it is not possible.
The delivery of the order takes 2 to 4 working days after receiving the payment - there is no delivery during weekends and holidays. For all personalized items, the delivery time is a maximum of 7 days. The provider will deliver the goods or services within the agreed time.
The contractual partner for the delivery of shipments is GLS. You will be notified of the shipment of the package via e-mail and SMS containing the delivery date and tracking number of the package.
Our partner delivers packages in the morning to the address entered when placing the order. In the case of an unsuccessful delivery attempt, the GLS courier will leave you a message about the delivery. The message contains the package number and the telephone number of the GLS delivery service.
You can notify the GLS service of a changed address for delivery with a return SMS message one day before the scheduled delivery.
Collection at the parcel machine:
GLS Parcel stores and Parcel Locker are an excellent solution for reliable parcel distribution. They serve as convenient pick-up or drop-off points.
We currently deliver and sell our products to EU Countries only.
The cost of shipping depends on the amount of products ordered. Delivery cost will be calculated at the checkout.
In the case of distance contracts, the consumer has the right (under the EU Law of the Consumer Protection Act) to notify the company within 14 days that he is withdrawing from the contract, without having to state the reason for his decision.
The right of withdrawal is not provided for the following exceptions:
- the supply of goods made to the consumer’s specifications or clearly personalised;
- the supply of goods which are liable to deteriorate or expire rapidly;
- the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
The consumer shall only bear the direct cost of returning the goods unless the trader has agreed to bear them or the trader failed to inform the consumer that the consumer has to bear them. If the consumer withdraws from the contract, our company will return all payments made to him no later than 14 days after receiving the notice of withdrawal from the contract. If the company has fully fulfilled the obligation from Article 43c of the Consumer Protection Act, the deadline for withdrawing from the contract for the supply of goods starts from the day the consumer accepted the goods.
If, in the case of withdrawal from the contract, the goods were not exchanged at the buyer's request, the seller will return the entire purchase price within 14 days of receiving the notice of withdrawal from the contract. The seller returns the received payments to the consumer with the same means of payment that the consumer used, unless the consumer has expressly requested the use of another means of payment and the consumer bears no costs as a result.
Send the returned goods to our address: Coffeemama d.o.o., Zg. Brnik 102, 4207 Cerklje na Gorenjska. Be sure to also attach the return form or send it back via email to firstname.lastname@example.org
The withdrawal form is available at the link: RETURNS FORM.
Updated: 11th of November 2022